Nudge vs Klue

The loss story wrote itself the day it closed, 56 days after we flagged it.

Eighty days on Brightwater Health, €150,000, and the five weeks after. Klue reads the same record we do, the CRM and the calls, and writes the story of the loss the moment the deal closes. Step through it and see when each side knew.

What Klue says
  • Win & Loss Story Agent: Auto-generated from CRM data and call recordings the moment a deal closes source
  • Win-loss that covers every deal, from every perspective source
Where it is right

Where Klue is right: it reads the record, like Nudge, and it writes the story without anyone asking, for every deal. Its story of this loss is accurate.

We have not run Klue on this deal. The left side is our model of the approach it describes, in the words quoted here; its real output will differ. Brightwater Health is a composite. The account is invented, the sequence is not. No customer data is on this page.

The deal

Eighty days, and the five weeks after, 11 events, two readings.

11 events, in order. At each one, both sides say what they make of the deal and what they would do about it. Step forward and watch where the two readings part.

Loss story written at close Our model of the approach Klue describes. Its number is how fully it explains the deal. The story is written when the deal closes.
Nudge Tests whether the commitment is backed. Its number is buyer state: how much the buyer has actually taken on.
event 1 of 11

Loss story written at close explained —

Do this

Nudge buyer state —

Do this

What Nudge tested here
D minus 80

Discovery call, 50 minutes

Loss story written at close · Nothing written yet

Nothing written yet. The story is generated when the deal closes.

Nothing to say yet.

Do this: Nothing yet.

Nudge · buyer state 45

They agreed to a workshop with the ops team on the 12th.

A dated step, and both sides own it. A normal start.

  • they own the next step: yes
  • it has a date: yes
  • their last promises landed: not applicable
  • it opened a door: no
  • they can deliver it: yes

Do this: Ask Priya to bring whoever signs, or to name them.

D minus 72

Workshop with six people from ops

Loss story written at close · Nothing written yet

Nothing written yet.

Nothing to say yet.

Do this: Nothing yet.

Nudge · buyer state 62

Priya will send three months of usage data by the 20th.

She owns it and she put the date on it herself. The best kind of promise.

  • they own the next step: yes
  • it has a date: yes
  • their last promises landed: not applicable
  • it opened a door: yes
  • they can deliver it: yes

Do this: Put the 20th in the recap, and ask who reviews the business case once the data is in.

D minus 65

The usage data arrives a day early

Loss story written at close · Nothing written yet

Nothing written yet.

Nothing to say yet.

Do this: Nothing yet.

Nudge · buyer state 72

Kept, a day early.

Her first promise landed. Her word now carries weight on this deal.

  • they own the next step: yes
  • it has a date: yes
  • their last promises landed: yes
  • it opened a door: yes
  • they can deliver it: yes

Do this: Build the business case on her numbers, and ask for the review date with the CFO.

D minus 55

Proposal sent, €150,000

Loss story written at close · Nothing written yet

Nothing written yet.

Nothing to say yet.

Do this: Nothing yet.

Nudge · buyer state 70

Ours. We sent a document.

Our own effort. It moves nothing by itself.

  • they own the next step: no
  • it has a date: no
  • their last promises landed: yes
  • it opened a door: no
  • they can deliver it: not applicable

Do this: Offer to walk Mark, the CFO, through it before he reads it alone.

D minus 49

Priya: “procurement will be in touch”

Loss story written at close · Nothing written yet

Nothing written yet.

Nothing to say yet.

Do this: Nothing yet.

Nudge · buyer state 60

Procurement will contact us. No date, no name.

The first promise on this deal with no owner and no day. Not a failure yet.

  • they own the next step: no
  • it has a date: no
  • their last promises landed: yes
  • it opened a door: no
  • they can deliver it: no

Do this: Ask Priya who in procurement, and by when.

D minus 42

The CFO declines the pricing review

Loss story written at close · Nothing written yet

The decline is in the record. The story that will use it is written at close.

Nothing to say yet.

Do this: Nothing yet.

Nudge · buyer state 30

None. Mark declined and offered no other slot.

The only person who signs closed the door, and nobody on their side owes us anything dated. This is the week they checked out.

  • they own the next step: no
  • it has a date: no
  • their last promises landed: yes
  • it opened a door: no
  • they can deliver it: no

Do this: Ask Priya plainly whether the budget is still there, and offer Mark fifteen minutes on his own terms.

D minus 35

A comparison grid arrives from procurement

Loss story written at close · Nothing written yet

Nothing written yet.

Nothing to say yet.

Do this: Nothing yet.

Nudge · buyer state 22

They want our answers in their grid. Nothing offered back.

A grid on day 35, with the signer absent, is a reference quote being collected.

  • they own the next step: no
  • it has a date: no
  • their last promises landed: no
  • it opened a door: no
  • they can deliver it: no

Do this: Answer it in exchange for a meeting with Mark, or treat the deal as lost.

D minus 21

Priya's deputy: “on hold for now”

Loss story written at close · Nothing written yet

Nothing written yet.

Nothing to say yet.

Do this: Nothing yet.

Nudge · buyer state 15

None.

On hold, with no date to come off hold.

  • they own the next step: no
  • it has a date: no
  • their last promises landed: no
  • it opened a door: no
  • they can deliver it: no

Do this: Take it out of the quarter. Ask what would take it off hold, and when.

D minus 7

Rep call: “they're still evaluating”

Loss story written at close · Nothing written yet

Nothing written yet.

Nothing to say yet.

Do this: Nothing yet.

Nudge · buyer state 10

None.

Evaluating what, against whom, by when: none of it is on the record.

  • they own the next step: no
  • it has a date: no
  • their last promises landed: no
  • it opened a door: no
  • they can deliver it: no

Do this: Say it in the forecast: not this quarter.

D plus 14

Closed lost, reason logged as “Budget”

Loss story written at close · explained 70

Story generated from the CRM and the call recordings: the CFO declined the pricing review, procurement sent a comparison grid, and the reason was logged as budget.

A clear account of the loss, written the day it closed.

Do this: Share the story with the deal team, and invite Priya to an AI interview.

Nudge · buyer state 5

Nothing left to test.

Budget was the word. The record says the CFO closed the door on day 42, and procurement started comparing on day 35.

  • they own the next step: no
  • it has a date: no
  • their last promises landed: no
  • it opened a door: no
  • they can deliver it: no

Do this: Log day 42 as the turn, and look for the same week in the deals still open.

D plus 35

Win-loss interview with Priya

Loss story written at close · explained 85

AI interview with Priya: price against the renewal, and no return inside the fiscal year.

The loss is confirmed and explained.

Do this: Feed the finding to competitive and pricing.

Nudge · buyer state 5

Nothing left to test.

Her answer fits the record: the CFO never saw a case strong enough to make room for it.

  • they own the next step: no
  • it has a date: no
  • their last promises landed: no
  • it opened a door: no
  • they can deliver it: no

Do this: Use her answer to sharpen the CFO case in the deals still open.

The difference

What each side is reading.

The difference is when the reading starts. Klue starts the moment the deal closes. Nudge starts on day one, and dated the turn on day 42, while the deal could still be saved.

The five tests

Five questions, asked of every event.

One test, run on the only thing that predicts anything: what the buyer agreed to do next.

Test 01

They own the next step

The next thing that has to happen is theirs, not ours.

Test 02

It has a date

There is a day on which it is late. Without one, nobody notices it did not happen.

Test 03

Their last promises landed

This person’s last promises actually arrived.

Test 04

It opened a door

It gets us to someone we could not reach before.

Test 05

They can deliver it

The person promising it has the standing to do it.

Compare

Nudge next to the tools you already have.

Each page puts one approach next to Nudge on the same deal or the same pipeline. Where the other approach is right, the page says so.

All ten on one dealEvery tool, and all of them stacked, on the same 97 days.
Decided off the call
Modjo
Explained after it was lost
Clozd Klue an LLM on your CRM
The pipeline before the board
Clari the spreadsheet

The original comparison: a CRM with a model on top, on one deal.

Your pipeline

Somewhere in your book is a deal like this one.

In thirty minutes on your own deals, before the board, we show you the week each slipped deal's buyer checked out, and which open deals will really close.